Privacy Policy

Effective Date: January 2025

When Nature Calls ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, https://whennaturecalls.nl (the "Website"), or interact with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, you may provide information such as:

Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely through third-party payment processors)

b. Automatically Collected Information

When you visit our Website, we automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the Website
Referring website or source

We use cookies and similar technologies to collect this information.

2. How We Use Your Information

We use your personal information for the following purposes:

To Process Orders: Manage and fulfill your orders, payments, and shipping.
Customer Support: Respond to your inquiries and provide assistance.
Marketing: Send promotional materials, newsletters, and updates (only if you have explicitly consented).
Website Improvement: Analyze usage patterns to enhance our Website and services.
Legal Compliance: Comply with legal obligations and prevent fraudulent activities.

3. Integration with Shopify

Our Website is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services. Shopify stores your data securely and is GDPR-compliant. For more details, please review Shopify's Privacy Policy.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Third parties who help us operate our Website, process payments, or deliver orders (e.g., payment processors, shipping companies).
Shopify and Integrated Apps: Shopify and its integrated apps process data for order management, payments, and analytics. These tools collect data in accordance with their privacy policies.
Legal Authorities: When required to comply with legal obligations or enforce our terms.
Analytics and Advertising Partners: To analyze website traffic or manage marketing campaigns (e.g., Google Analytics).

5. Cookies and Tracking

Shopify uses cookies for essential functionalities like shopping cart management and analytics. These include cookies for session tracking, user authentication, and shopping cart functionality. Learn more about Shopify’s use of cookies in their Cookie Policy.

6. Your Rights

Under GDPR, you have the following rights:

Access: Request access to the personal data we hold about you.
Correction: Update or correct inaccuracies in your data.
Deletion: Request the deletion of your data, subject to legal obligations.
Restriction: Limit the processing of your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for certain purposes (e.g., marketing).

To exercise your rights, contact us at admin@whennaturecalls.nl

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal, tax, and regulatory requirements.

8. Data Security

We implement industry-standard security measures to protect your personal information. Shopify stores data in Europe and other regions. By using our Website, you consent to the transfer of your information to these servers. However, no system is entirely secure, and we cannot guarantee absolute data security.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child’s information has been provided to us, please contact us at admin@whennaturecalls.nl

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

When Nature Calls

Email: Admin@whennaturecalls.nl

Address: Keizersgracht 508h

Phone: +31 020 330 0700